Entries by matt

TEDActive 2012: Reuben Margolin, Andrew Stanton

Though I was a bit distracted by the Hackathon, I still managed to listen to and watch several talks from TED while out in Palm Springs.  Here are a couple of brief notes and opinions, and links to the talks themselves from TED.com when available. Reuben Margolin: This was almost painful to watch, as Margolin literally […]

TEDActive 2012: Susan Cain, Quixotic

Though I was a bit distracted by the Hackathon, I still managed to listen to and watch several talks from TED while out in Palm Springs.  Here are a couple of brief notes and opinions, and links to the talks themselves from TED.com when available. Susan Cain: This was one of those talks that everyone loved […]

TEDActive 2012: Paul Gilding, Peter Diamandis

Though I was a bit distracted by the Hackathon, I still managed to listen to and watch several talks from TED while out in Palm Springs.  Here are a couple of brief notes and opinions, and links to the talks themselves from TED.com when available. Paul Gilding: It is probably not surprising that I didn’t much […]

TEDActive 2012: Brian Greene, Sarah Parcak, Peter Wayland

Though I was a bit distracted by the Hackathon, I still managed to listen to and watch several talks from TED while out in Palm Springs.  Here are a couple of brief notes and opinions, and links to the talks themselves from TED.com when available. Brian Greene: One of the nice things about this talk […]

TEDActive 2012: The Hackathon

About two weeks ago, I got a generous invite from Stefan Weitz over at Bing to be the product guy for their first ever TEDActive Hackathon.  The format was up in the air for awhile, and eventually settled on the format I prefer (which could only loosely be called a Hackathon): a single team (me, […]

The Equal Pay App challenge: Good, Frustrating

Challenge.gov recently announced the Equal Pay challenge, to create an app that helps publicize and correct the pay gap between men and women. 1) Good.  Though some people will dispute that the gap exists, the science is pretty clear and most of the academics I know won’t dispute that this is a serious problem. 2) […]

An Unlikely Coincidence, Part 2: The Numbers

A few fun numbers, as a followup to the recent post about the unlikely coincidence of Leslie Bradshaw and I both graduating from the same high school in the same year. Approximately 3.5 million kids graduated from high school in the US in the year 2000. Of those, using stats from the Bureau of Labor […]

How to apologize for accusing your customers of fraud

So the very next day after posting about Zipcar sending us the most bizarre customer service email ever, a very nice customer service manager named Brian gave me a call and mentioned he had read the blog post.  After listening to the CSR tapes and such, he noted that they “could have done better” and […]

Why no brand should use PowerVoice

Here’s the thing: if a customer didn’t share your deal on Twitter or Facebook, there is probably a reason.  Maybe you made it too hard (strong inhibiting pressures) by not having a simple share button.  Or maybe they just didn’t think your deal was worthwhile enough (weak promoting pressure) to waste social capital annoying their […]