Entries by matt

How to accuse your customers of fraud

UPDATED: Zipcar gave me a call; see the followup post. This post brought you courtesy of the letter Z(ipcar). So here’s the setup: traffic is bad on the bridge, so we call to say we might be a minute or two late with the Zipcar return.  Incidentally, this is because they moved our garage twenty […]

Always add hours; never subtract them

I was sitting down with the folks from The Puppet Kitchen the other day to talk about business best practices and it came up that they basically always feel like they’re at 100% capacity, yet don’t have any time for things like new business development or shop improvement. Welcome to small business ownership. But as […]

An Unlikely Coincidence

I am one half of an unlikely “coincidence”. Leslie Bradshaw runs JESS3, a rising star in digital agencies that specializes in graphical representations of complex ideas.  She’s recognized by many as an up-and-comer, does press and wins awards, and is generally a tech badass.  We also graduated Junction City High School in the same year and had […]

Why I Don't Consult

Generally speaking, I don’t consult.  Not that consulting is bad, persay; I have plenty of consultant friends and they haven’t spontaneously combusted yet, so I’m going to assume the gods are alright with it as an occupation.  But every time someone offers me a fat check to give them the answer to a question, I […]

Hiring Innovators: Big HR Strikes Back

After my post the other day, a friend who does HR for a big financial shot me a note to say that they don’t want more junk applications, so they make the process deliberately painful. Which makes sense: strong inhibiting pressure against a weak promoting pressure will certainly prevent a behavior. The problem with that […]

Hiring Innovators 101

In the final stages of spinning down Churnless (January 1st, here we come), I’ve received a steady trickle of job offers for February, after I spend a month catching up on sleep and doing a whole lot of product advisement that I promised to various folks over the years.  But there are some companies I’d particularly love […]

Opposing Forces Theory

This is one of those posts that I’m mostly writing so that I can repetitively link to it whenever I use this construct, so I don’t have to keep explaining myself over and over. As such, it is one of the few posts that I’ll likely edit, so if you see changes, I’m just trying […]

Bugs (and how to talk about them)

This is potentially the greatest thing I’ve seen all week (partially because I’m currently facing a Mandelbug).  How a team handles bugs is a strong signal about its overall cohesiveness and quality, and for any product person, there is a lot of personality management that goes into bugfixing. Technically, a bug is a mistake.  But what […]

Entrepreneurship (the country music version)

You got to know when to hold ’em, know when to fold ’em, Know when to walk away, know when to run. You never count your money when you’re sittin’ at the table, There’ll be time enough for countin’ when the dealin’s done. Oh, Kenny Rodgers (actually Don Schlitz, but whatever).  In the chorus of The […]